Blockchain Community Management

Maintaining open customer support channels, like Telegram, have become a requirement for any business operating in the blockchain or cryptocurrency sphere. Email support, with its high wait times, is no longer a viable single option for support. While this is great for providing direct customer contact, the reality of providing 24/7/365 support can be daunting, to say the least.

At Marketplace Authority, we strive to remove this pain point for you and allow you and your team to focus on your core business. Beyond guarding your community from trolls, scammers and spammers, we provide responsive, professional support, 24/7. This is achieved by assigning a dedicated team to keep an eye on your community and promptly reply to all questions, thereby providing trustworthy responses and maintain a spam-free environment for all members.

No matter what part of the blockchain or cryptocurrency universe you are occupying, from ICO to STO, from a DAO to a DEX to an infrastructure project to a dApp, you can benefit from the economy of scale provided by Marketplace Authority’s Community Management program. Conserve your resources, focus on what matters the most.

Support Your Community, Focus on What Matters Most!

When it comes to community management, building an in-house team to support it, or even just using all of your key people, can be costly and time consuming. We know, because we’ve been there and done that! So, using our previous experience and lessons learned, we have put together a program will allow you to avoid the pitfalls and reap the benefits of a healthy Telegram community that is managed by a strong, knowledgable team.

24/7 Coverage

Your community channels are covered 24/7 by a dedicated, knowledgeable team.

Stop Community Abuse

Filter out the noise of trolls, scammers and spammers. Keep your sanity and let us deal with them.

Protect Your Time

Visit your community when it makes sense, don’t be enslaved by every question that comes in.

Professional Representation

Confidence that your company is being represented accurately and professionally.

Save Money

Realize a savings of 35% or more, compared to building an in-house team.

Knowledgable Team

Our team relies on your input and the knowledge base that is provided from your answers.

What We Do

24/7 Coverage of Your Channels

A dedicated team will provide 24/7 moderation of the following channels: Telegram, Bitcointalk, Slack and Discord.

We Filter out the Noise

Whether it is dealing with trolls, deleting spam, receiving marketing pitches, or fending off YouTube fakers, we've got you covered.

Handle Redundant Questions

Bounty hunters love to ask the same old questions to ``let you know`` they are there – we handle them for you.

Repost your Messaging

While we monitor your channels, we will also periodically repost the messaging that you want sent out.

Crypto Knowledgeable Teams

Our teams have a base understanding of how crypto, blockchain and ICO's work, so we can handle questions even when not in the KB.

Provide Confident Coverage

We promise that you will be happy with the coverage. So much so, we back it with a 100% guarantee.

Our Process

Your Input

Complete our questionnaire and provide any FAQ’s that you have


Knowledge Base

We build a custom knowledge-base (KB) from your input



Blockify is added as an admin of your group and takes over moderating



It is an important step which makes sure that the team is continually representing you as you see fit


Try it free for 30 days

Start your trial now, pick a plan later. 1

No obligation. No risk. Your happiness guaranteed.




  • 12/7 Telegram Live Chat Moderation [2]
  • 12/7 Telegram Scripted Moderation [3]
  • Responses: Live Chat (1 min) / Scripted (15 min)
  • 24/7 Spamify™ Protection
  • 20 Listing Sites with Weekly Reporting
  • 50K Emails Sent to ICO Investors Monthly
  • Monitor Bitcointalk ANN Thread
  • Custom Set of 10 Telegram Stickers
  • 5 Custom Telegram Banners Monthly
  • 1 Custom Explainer Video Quarterly
  • Discord & Slack Channel Moderation
  • 100% Satisfaction Guarantee
  • Month to Month Service
  • Quarterly and Annual Discounts Available
  • 5% Discount on Additional Services



  • Telegram Live Chat Moderation [2]
  • 24/7 Telegram Scripted Moderation [3]
  • Respond to Questions within 15 minutes
  • 24/7 Spamify™ Protection
  • 7 Listing Sites with Weekly Reporting
  • 10K Emails Sent to ICO Investors Monthly
  • Monitor Bitcointalk ANN Thread
  • Custom Designed Telegram Sticker Set
  • Custom Designed Telegram Banners
  • Custom Designed Explainer Video
  • Discord & Slack Channel Moderation
  • 100% Satisfaction Guarantee
  • Month to Month Service
  • Quarterly and Annual Discounts Available
  • Discount on Additional Services

Try it FREE for 30 Days. Start your trial now, pick a plan later. 1

1 A one-time $497 Application Fee applies to process your new Application and setup your full-time moderation team. A credit for the amount paid will be applied to your first month’s service after the trial, if you choose to continue with any plan. Some items may be limited during the trial period.

2 Live Chat Moderation involves a live person that will provide engaging answers in addition to the scripts provided.

3 Scripted Moderation involves a live person moderating, but responses are limited to the script provided by the client.

4 Savings when compared to the total cost of the items in the package purchased separately.

Want to customize your package or just interested in a single item, click here to contact us for details and pricing.

Our Happy Clients

WhatClients Say

Your success is the center of our business. We work on Community Management, Digital Branding, Email Marketing, Social Media Management & Marketing, Video Explainers & Marketing and help clients source Promotional Products.

How good are we at what we do? Take it from some of the businesses Marketplace Authority have helped already. We let them speak for us.

  • What an amazing job and done so well! We are now looking for new animations project, we just need to find some time to plan a bit. Thank you again

    Rune Haakonsen
    Rune Haakonsen
    Kongsberg - Celebrating 200 years - Houston, TX
  • Marketplace Authority has been incredible. I was skeptical at first but they have been providing 10-15 quality leads to me per week, the service is awesome.

    Mike Leigh
    Mike Leigh
    C-Thru Sunrooms - Orange County, CA
  • I thought you guys would not be able to reach our high-end customer base but you proved me wrong. We have 8 Marketplace Authority agents now. Thanks

    Damian Klinger
    Damian Klinger - New York City
  • I have been with Marketplace Authority for 8 months and they have been great. We have 4 agents now and they are one of our primary lead sources.

    Jim Casparie
    Jim Casparie
    Fortress Environmental Holdings - Dallas, TX

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