24/7 Coverage
Your community channels are covered 24/7 by a dedicated, knowledgeable team.
Maintaining open customer support channels, like Telegram, have become a requirement for any business operating in the blockchain or cryptocurrency sphere. Email support, with its high wait times, is no longer a viable single option for support. While this is great for providing direct customer contact, the reality of providing 24/7/365 support can be daunting, to say the least.
At Marketplace Authority, we strive to remove this pain point for you and allow you and your team to focus on your core business. Beyond guarding your community from trolls, scammers and spammers, we provide responsive, professional support, 24/7. This is achieved by assigning a dedicated team to keep an eye on your community and promptly reply to all questions, thereby providing trustworthy responses and maintain a spam-free environment for all members.
No matter what part of the blockchain or cryptocurrency universe you are occupying, from ICO to STO, from a DAO to a DEX to an infrastructure project to a dApp, you can benefit from the economy of scale provided by Marketplace Authority’s Community Management program. Conserve your resources, focus on what matters the most.
When it comes to community management, building an in-house team to support it, or even just using all of your key people, can be costly and time consuming. We know, because we’ve been there and done that! So, using our previous experience and lessons learned, we have put together a program will allow you to avoid the pitfalls and reap the benefits of a healthy Telegram community that is managed by a strong, knowledgable team.
Your community channels are covered 24/7 by a dedicated, knowledgeable team.
Filter out the noise of trolls, scammers and spammers. Keep your sanity and let us deal with them.
Visit your community when it makes sense, don’t be enslaved by every question that comes in.
Confidence that your company is being represented accurately and professionally.
Realize a savings of 35% or more, compared to building an in-house team.
Our team relies on your input and the knowledge base that is provided from your answers.
A dedicated team will provide 24/7 moderation of the following channels: Telegram, Bitcointalk, Slack and Discord.
Whether it is dealing with trolls, deleting spam, receiving marketing pitches, or fending off YouTube fakers, we've got you covered.
Bounty hunters love to ask the same old questions to ``let you know`` they are there – we handle them for you.
While we monitor your channels, we will also periodically repost the messaging that you want sent out.
Our teams have a base understanding of how crypto, blockchain and ICO's work, so we can handle questions even when not in the KB.
We promise that you will be happy with the coverage. So much so, we back it with a 100% guarantee.
Complete our questionnaire and provide any FAQ’s that you have
We build a custom knowledge-base (KB) from your input
Your Marketplace Authority team studies the KB and is ready within 24-48 hours
Blockify is added as an admin of your group and takes over moderating
It is an important step which makes sure that the team is continually representing you as you see fit
No obligation. No risk. Your happiness guaranteed.
over $3,150 in monthly savings 4
get startedover $1,450 in monthly savings 4
get startedover $700 in monthly savings 4
get started1 A one-time $497 Application Fee applies to process your new Application and setup your full-time moderation team. A credit for the amount paid will be applied to your first month’s service after the trial, if you choose to continue with any plan. Some items may be limited during the trial period.
2 Live Chat Moderation involves a live person that will provide engaging answers in addition to the scripts provided.
3 Scripted Moderation involves a live person moderating, but responses are limited to the script provided by the client.
4 Savings when compared to the total cost of the items in the package purchased separately.
Your success is the center of our business. We work on Community Management, Digital Branding, Email Marketing, Social Media Management & Marketing, Video Explainers & Marketing and help clients source Promotional Products.
How good are we at what we do? Take it from some of the businesses Marketplace Authority have helped already. We let them speak for us.